BUY A DRESS - GET 20% OFF* BUY A DRESS - GET 20% OFF*

en
ger
pl
My account
Sign up Order status Shipping Payments Return goods Help
Menu
Close

Terms of online store www.loudresses.com

 

LOUDRESSES.COM ONLINE STORE REGULATIONS

CONTENTS:

  • GENERAL PROVISIONS
  • E-SERVICES IN THE ONLINE STORE
  • TERMS AND CONDITIONS OF THE SALES CONTRACT
  • METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT
  • COST, METHODS AND DELIVERY DATE OF THE PRODUCT
  • PRODUCT COMPLAINT

OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES

  • RIGHT OF WITHDRAWAL FROM THE CONTRACT (APPLIES TO SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)
  • PROVISIONS CONCERNING ENTREPRENEURS
  • FINAL PROVISIONS
  • MODEL WITHDRAWAL FORM

 

The online store www.loudresses.com cares about consumer rights. A consumer cannot waive the rights granted to him in the Act on Consumer Rights. Provisions of agreements less favorable for the consumer than the provisions of the Act on Consumer Rights are invalid, and the provisions of the Act on Consumer Rights shall apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any of the consumer's rights under the mandatory provisions of the law, and any doubts that may arise must be translated in favor of the consumer. In the event of any conflict between the provisions of these Terms and Conditions and the above provisions, those provisions shall prevail and shall apply.

    • GENERAL PROVISIONS
    • The Online Store available at the Internet address www.loudresses.com is run by partners conducting joint business activity on the basis of a civil partnership agreement under the name of LOU Limited Liability Company 5 Usługowa St., 64-100 Leszno District Court Poznań-New Town and Wilda in Poznań Share capital: PLN 100,000.00 KRS: 0001039749, NIP: 6972311618, REGON: 302689485.
    • These Terms and Conditions are addressed both to consumers and to entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed solely to consumers or entrepreneurs.
    • The Seller is the Administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations. Personal data is processed for the purposes, to the extent and on the basis of the grounds and principles indicated in the privacy policy published on the website of the Online Store. The Privacy Policy contains, above all, the rules concerning the processing of personal data by the Administrator in the Online Store, including the basis, purposes and scope of personal data processing and the rights of data subjects, as well as information concerning the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the user of the Online Store to the Recipient or the Customer is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of an agreement and statutory obligations of the Seller).
    • Definitions:
      • WORKING DAY - one day from Monday to Friday excluding public holidays.
      • ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
      • REGISTRATION FORM - a form available in the Online Store to create an Account.
      • ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
      • CUSTOMER - (1) a natural person having full legal capacity, and in cases provided for by generally applicable regulations also a natural person having limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which legal capacity is granted by law; - which has concluded or intends to conclude a Sales Agreement with the Seller.
      • CIVIL CODE - Civil Code Act of 23 April 1964. (Journal of Laws 1964 No 16, item 93 as amended).
      • ACCOUNT - Electronic Service, marked with an individual name (login) and password given by the Customer a set of resources in the Service Provider's ICT system, in which the data given by the Customer and information about Orders placed by him in the Online Store are collected.
      • NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which allows all Service Recipients using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, news and promotions in the Online Store.
      • PRODUCT - a movable item available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller.
      • REGULATIONS - these Terms and Conditions of the Online Store.
      • ONLINE STORE - Service Provider's Internet shop available at: www.loudresses.com.
      • SELLER; SERVICE PROVIDER - LOU Limited Liability Company 5 Usługowa St., 64-100 Leszno District Court Poznań-New Town and Wilda in Poznań Share capital: PLN 100,000.00 KRS: 0001039749, NIP: 6972311618, REGON: 302689485.
      • SALE AGREEMENT – an agreement of sale of the Product concluded or concluded between the Customer and the Seller via the Online Store.
      • ELECTRONIC SERVICE - service provided electronically by the Service Provider to the Customer via the Online Store.
      • RECIPIENT - (1) a natural person having full capacity to perform legal acts, and in cases provided for by generally applicable regulations also a natural person having limited capacity to perform legal acts; (2) a legal person; or (3) an organizational unit without legal personality, to which legal capacity is granted by law; - using or intending to use an Electronic Service.
      • CONSUMER RIGHTS ACT, LAW - Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827 as amended)
      • ORDER - the Customer's declaration of will made by means of the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

E-SERVICES IN THE ONLINE STORE

    • The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
      • Account - the use of the Account is possible after the Service Recipient completes a total of two consecutive steps - (1) filling in the Registration Form and (2) clicking the "Register Account" field. In the Registration Form it is necessary for the Customer to provide the following data: first and last name/company name, address (street, house/apartment number, postcode, town, country), e-mail address, contact telephone number and password. In the case of Non-Consumers, it is also necessary to provide the company name and tax identification number. Logging in to your account is also possible by logging in with your facebook.pl account.
      • The Electronic Account Service is provided free of charge for an indefinite period. The Service Recipient has the opportunity, at any time and without giving any reason, to delete the Account (Account cancellation) by sending an appropriate request to the Service Provider, in particular by e-mail to: contact@loudresses.com or in writing to the address: Usługowa Street 5, 64-100 Leszno.
      • Order Form - the use of the Order Form starts when the Customer adds the first Product to the electronic basket in the Online Store. The Order is placed after the Customer completes a total of two successive steps - (1) after completing the Order Form and (2) clicking on the Online Store's website after completing the Order Form, the "Confirm purchase" field - Until then, it is possible to modify the entered data on your own (for this purpose you should follow the displayed messages and information available on the Online Shop website). In the Order Form it is necessary for the Customer to provide the following data concerning the Customer: first and last name/company name, address (street, house/apartment number, postcode, town, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), payment method. In case of Customers who are not consumers, it is also necessary to provide the company name and tax identification number.
        • The Service Electronic Order Form is provided free of charge and is of a one-time nature and ends when the Order is placed through it or when the Customer stops placing an Order through it earlier.
      • Newsletter - the use of the Newsletter takes place after a total of three consecutive steps: - (1) providing the e-mail address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the website of the Online Store, (2) clicking the "" field and (3) confirming the wish to subscribe to the Newsletter by clicking on the confirmation link sent automatically to the e-mail address provided. It is also possible to subscribe to the Newsletter by ticking the appropriate checkbox during the creation of an Account - the Service Recipient shall be signed up for the Newsletter when creating an Account.
        • The Electronic Newsletter service is provided free of charge for an indefinite period of time. The Service Recipient may, at any time and without giving any reason, unsubscribe from the Newsletter (resignation from the Newsletter) by sending an appropriate request to the Service Provider, in particular by e-mail to: contact@loudresses.com or in writing to the address: Usługowa Street 5, 64-100 Leszno.
    • Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) e-mail access; (3) web browser: Mozilla Firefox version 17.0 and above or Internet Explorer version 10.0 and above, Opera version 12.0 and above, Google Chrome version 23.0 and above, Safari version 5.0 and above, Microsoft Edge version 25.10586.0.0 and above; (4) recommended minimum screen resolution: 1024x768; (5) enabling cookies and Javascript support in your web browser.
    • The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good morals with respect for the Service Provider's and third parties' personal rights and copyrights and intellectual property. The Customer is obliged to enter data in accordance with the facts. The Recipient is prohibited from providing illegal content.
    • Complaint procedure:
      • Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the On-line store (excluding the Product complaint procedure, which was indicated in point 1.2.1). 6 of the Terms and Conditions) The Service Recipient may, for example, submit
      • in writing to the address: Usługowa Street 5, 64-100 Leszno;
      • in electronic form by e-mail to: contact@loudresses.com;
      • It is recommended that the Customer provides in the description of the complaint: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity; (2) the Customer's request; and (3) contact details of the complainant - this will make it easier and faster for the Service Provider to handle the complaint. The requirements in the previous sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
      • The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.
  • TERMS AND CONDITIONS OF THE SALES AGREEMENT
    • The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with item 2.1.1. 2.1.2 of the Regulations.
    • The Product price shown on the Online Store website is given in Polish zloty and includes taxes. The total price together with taxes of the Product which is the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and if the amount of these charges cannot be determined - the obligation to pay them, the Customer shall be informed on the Online Store's website during the time of placing the Order, including the moment when the Customer expresses his or her will to be bound by the Sales Agreement.
    • Procedure for concluding a Sales Agreement in the Online Store using the Order Form
      • The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 1. 2.1.2 of the Regulations.
      • After placing an Order, the Seller shall immediately confirm its receipt and at the same time accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending by the Seller to the Customer an appropriate e-mail message to the Customer's e-mail address given during the submission of the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for execution and confirmation of conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
    • The content of the concluded Sales Agreement shall be preserved, secured and made available to the Customer by (1) making these Terms and Conditions available on the website of the Online Store and (2) sending the Customer the e-mail message referred to in point (a) and (b). 3.3.2. of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller's IT system of the Online Store.
  • METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT
    • The Seller makes available to the Customer the following payment methods under the Sales Agreement:
      • Payment in cash on receipt of the parcel.
      • Payment by transfer to the bank account of the Seller.
        • Bank: Powszechna Kasa Oszczędności Bank Polski S.A.
        • Account number: 86 1020 3088 0000 8802 0086 1773.
      • Electronic payments and card payments via PayU.pl and Paypal.com/pl - possible current payment methods are specified on the Online Store's website in the information tab on payment methods and on the websites http://www.payu.pl and http://www.paypal.com/pl.
        • Settlements of transactions with electronic payments and payment cards are carried out according to the Customer's choice via PayU.pl or Paypal.com/pl. They handle electronic payments and payment cards:
          • PayU.pl - the company PayU S.A. with its registered office in Poznań (address: 182 Grunwaldzka Street, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under the number 0000274399, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital of 4,000,000 PLN fully paid, tax identification number: 779-23-08-495.
          • - PayPal.com - company PayPal (Europe) S.a r.l. & Cie, S.C.A., 5th floor 22-24 Boulevard Royal, L-2449, Luxembourg.
          • Klarna.com - Klarna Bank AB (publ), a company registered with the Swedish Companies Registration Office under the number 556737-0431, with its registered office at Sveavägen 46, 111 34 Stockholm. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
      • Due date:
      • If the Customer chooses to pay by bank transfer, electronic payment or payment card, the Customer shall be obliged to make payment within 24 hours from the date of conclusion of the Sales Agreement.
      • If the Customer chooses cash on delivery on delivery or cash on personal delivery, the Customer is obliged to make payment on delivery.
  • COST, METHODS AND TIME LIMITS FOR DELIVERY AND DELIVERY DATE OF THE PRODUCT
    • Delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. Costs of delivery of the Product (including fees for transport, delivery and postal services) are indicated to the Customer on the pages of the Online Store in the information tab concerning the costs of delivery and during placing an Order, including the moment when the Customer expresses willingness to be bound by the Sales Agreement.
    • The Seller makes the following methods of delivery of the Product available to the Customer:
      • Courier delivery, courier delivery with payment on delivery.
      • Parcel delivery.
    • The term of delivery of the Product to the Customer is up to 10 Working Days, unless a shorter term is specified in the description of a given Product or during the Order placement. In the case of Products with different delivery dates, the delivery date is the longest specified, but it cannot exceed 10 Working Days. The beginning of the period for delivery of the Product to the Customer is calculated as follows:
      • If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.
      • If the Customer chooses the method of payment in cash on delivery - from the date of conclusion of the Sales Agreement.
  • PRODUCT COMPLAINT
    • The basis and scope of the Seller's liability to the Customer if the Product sold has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code (in particular Articles 556-576 of the Civil Code).
    • The Seller is obliged to deliver the Product to the Customer without defects. Detailed information on the Seller's liability for a defect in the Product and on the Customer's rights are specified on the Online Store's website in the information section on complaints.
    • A complaint may be submitted by the Customer, for example:
      • in writing to the address: Usługowa Street 5, 64-100 Leszno;
      • in electronic form via e-mail to the following address: contact@loudresses.com;
    • It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the defect occurrence; (2) request the manner of bringing the Product into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements given in the previous sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
    • The Seller shall respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If a Customer who is a consumer has requested the replacement of goods or removal of a defect or has made a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request is justified.
    • The Customer who exercises rights under the warranty is obliged to deliver the defective Product to the address at the expense of the Seller: Usługowa Street 5, 64-100 Leszno. In case of a Customer who is a consumer, the cost of delivery of the Product shall be borne by the Seller, in case of a Customer who is not a consumer the cost of delivery shall be borne by the Customer. If, due to the type of the Product or the method of its installation, delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.
  • OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
    • Detailed information concerning the possibility of using out-of-court methods of complaint handling and claiming and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at the address: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
    • The President of the Office of Competition and Consumer Protection also has a contact point (telephone: 22 55 60 333, e-mail: contact.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warszawa.), whose task is, among others, to provide assistance to consumers in matters concerning out-of-court settlement of consumer disputes.
    • A consumer has the following examples of out-of-court ways of handling complaints and pursuing claims: (1) a request for dispute resolution to a permanent amicable consumer court (for more information see: http://www.spsk.wiih.org.pl/); (2) a request for out-of-court resolution to a provincial inspector of the Commercial Inspectorate (for more information see the website of the inspector competent for the place of business of the Seller); and (3) assistance from a district (municipal) consumer advocate or social organisation whose statutory tasks include consumer protection (e.g. the Federation of Consumers, the Association of Polish Consumers). Advice is provided, inter alia, by e-mail at porady@dlakonsumentow.pl and at the consumer helpline 801 440 220 (the helpline is open on Working Days, from 8:00 a.m. to 6:00 p.m., call fee according to the operator's tariff).
    • An online dispute resolution system for disputes between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop-shop for consumers and traders seeking out-of-court settlement of a dispute concerning contractual obligations arising from an online sales or service contract (more information on the website of the platform itself or at the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).
  • RIGHT OF WITHDRAWAL FROM THE CONTRACT (APPLIES TO SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)
      • A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring any costs, except for the costs set out in point 2. 8.8 of the Regulations. To meet the deadline, it is sufficient to send a statement before its expiry. The statement of withdrawal from the contract may be submitted, for example:
      • in writing to the address: Usługowa Street 5, 64-100 Leszno;
      • in electronic form via e-mail to the following address: contact@loudresses.com;
      • An example of a withdrawal form is included in Appendix No. 2 to the Act on Consumer Rights, and is additionally available in point 2. 11 of the Regulations and on the website of the Online Store in the tab concerning withdrawal from the contract. The Consumer may use the model form, but it is not obligatory.
      • The period to withdraw from the contract begins:
      • for the contract, under which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Agreement) - from taking possession of the Product by the Consumer or a third party other than the carrier indicated by him, and in the case of a contract which: (1) includes multiple Products that are delivered separately, in batches or parts - from taking possession of the last Product, batch or part, or (2) involves regular delivery of Products for a fixed period of time - from taking possession of the first Product;
      • for other contracts - from the date of conclusion of the contract.
      • In the case of withdrawal from a distance contract, the contract shall be deemed not concluded.
      • The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return all payments made by the consumer, including the costs of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest ordinary method of delivery available in the Online Store). The Seller shall refund payments using the same method of payment as the Consumer, unless the Consumer has expressly agreed to another method of return that does not involve any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the return of payments received from the consumer until he has received the Product back or the consumer has provided evidence of its return, whichever is the earlier.
      • The Consumer is obliged to immediately, no later than within 14 calendar days from the day on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has proposed that he collects the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry. The Consumer may return the Product to the address: Usługowa Street 5, 64-100 Leszno.
      • The Consumer is responsible for reducing the value of the Product resulting from its use in a way that goes beyond necessary to determine the nature, characteristics and functioning of the Product.
      • Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:
      • If the Consumer has chosen a method of delivery of the Product other than the cheapest usual method of delivery available in the Online Store, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
      • The Consumer shall bear the direct costs of returning the Product.
      • In the case of a Product that is a service whose performance - at the express request of the consumer - has begun before the expiry of the withdrawal period, the consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services provided until the moment of withdrawal. The amount of the payment shall be calculated in proportion to the extent of the performance, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the calculation of that amount shall be based on the market value of the performance provided.
      • The right of withdrawal from a distance contract shall not apply to the consumer in respect of contracts:
      • (1) for the provision of services if the Seller has performed the service in full with the express consent of the Consumer, who was informed before the performance began that, after the Seller has performed the service, he will lose his right of withdrawal; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period; (3) where the subject of the performance is an unprocessed product manufactured to the consumer's specifications or to meet his or her individual needs; (4) where the subject of the performance is a product that is rapidly deteriorating or has a short shelf life; (5) in which the subject-matter of the service is a Product supplied in sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons if the packaging has been opened after delivery; (6) in which the subject-matter of the service is a Product which, after delivery, by its nature, is inseparably combined with other things; (7) where the subject of the performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control; (8) in which the consumer has expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those which the consumer has requested, or provides Products other than replacement parts necessary for repair or maintenance, the consumer shall have the right of withdrawal with regard to additional services or Products; (9) in which the subject matter of the performance is sound or visual recordings or computer programs supplied in sealed packaging, if the packaging has been opened after delivery; (10) for the supply of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded by public auction; (12) for the provision of accommodation services other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events if the contract specifies a day or period of performance; (13) for the supply of digital content which is not recorded on a tangible medium if performance has begun with the consumer's express consent before the end of the withdrawal period and after the seller has informed the consumer of the loss of the right of withdrawal.
  • PROVISIONS CONCERNING ENTREPRENEURS
    • This section of the Regulations and the provisions contained herein apply only to Customers and Non-Consumers.
    • The Entrepreneur who has requested an invoice for the Products is not entitled to return.
    • In the case of Customers who are not consumers, the Seller has the right to limit the available methods of payment, including the requirement to make a prepayment in whole or in part, regardless of the method of payment chosen by the Customer and the fact of conclusion of the Sales Agreement.
    • At the moment of handing over the Product by the Seller to the carrier, the benefits and burdens related to the Product and the risk of accidental loss or damage to the Product are transferred to the Customer who is not a consumer. In such a case the Seller is not responsible for the loss, loss or damage of the Product resulting from the acceptance of the Product for transport until its delivery to the Customer and for the delay in transporting the consignment.
    • In the case of sending the Product to the Customer through a carrier, the Customer who is not a consumer is obliged to examine the shipment in time and in the manner accepted for such shipments. If he finds that the Product has been lost or damaged during transportation, he is obliged to perform all actions necessary to establish the carrier's liability.
    • In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards a Customer who is not a consumer is excluded.
    • In the case of Customers who are not consumers, the Service Provider may terminate the contract for the provision of the Electronic Service with immediate effect and without indicating the reasons by sending a statement to the Customer.
    • - The liability of the Service Provider/Seller to the Recipient/Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim and for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, but not more than one thousand PLN. The Service Provider/Seller shall be liable to the Customer/non-consumer only for typical damage foreseeable at the time of conclusion of the contract and shall not be liable for lost profits to the Customer/non-consumer.
    • Any disputes arising between the Seller/Service Provider and the Customer/Recipient not being a consumer shall be submitted to the court competent for the seat of the Seller/Service Provider.
  • FINAL PROVISIONS
  • The contracts concluded through the Internet Store are concluded in Polish.
  • Amendment of the Regulations:
  • The Service Provider reserves the right to make changes to the Terms and Conditions for important reasons, i.e.: changes in legal regulations; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.
  • Where concluded pursuant to these Terms and Conditions (e.g. provision of an Electronic Service - Account), the amended regulations are binding on the Customer if the requirements set out in Articles 384 and 384[1] of the Civil Code have been complied with, i.e. the Customer has been correctly notified of the amendments and has not terminated the agreement within 14 calendar days of the notification. If the amendment to the Regulations results in the introduction of any new fees or an increase in the current ones, the Customer who is a consumer has the right to withdraw from the contract.
  • In the event of the conclusion of contracts under these Terms and Conditions other than continuous contracts (e.g. Sales Agreement), the amendments to the Terms and Conditions shall in no way affect the rights acquired by Recipients/Customers who are consumers before the date of entry into force of the amendments
  • In matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on Providing Services by Electronic Means of 18 July 2002. (Journal of Laws of 2002 No. 144, item 1204 as amended); for Sales Agreements concluded until 24 December 2014 with Customers who are consumers - provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of 2 March 2000. (Journal of Laws 2000 No. 22, item 271 as amended) and the Act on special conditions of consumer sales and on the amendment of the Civil Code of 27 July 2002. (Journal of Laws 2002 No. 141, item 1176 as amended); for Sales Agreements concluded from 25 December 2014 with Customers who are consumers - provisions of the Act on Consumer Rights of 30 May 2014. (Journal of Laws 2014, item 827 as amended); and other relevant provisions of generally applicable law.
  • MODEL WITHDRAWAL FORM (ANNEX 2 TO THE CONSUMER RIGHTS ACT)

Model withdrawal form (this form must be completed and returned only if you wish to withdraw from the contract)

-The addressee:

LOU Ltd.

- Usługowa Street 5, 64-100 Leszno

- loudresses.com

- contact@loudresses.com

 

- I/We(*) hereby inform you of my/our withdrawal from the contract of sale of the following items(*) the contract of supply of the following items(*) the contract of work consisting in the performance of the following items(*)/for the provision of the following service(*)

- Date of contract(*)/receipt(*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if the form is sent on paper)

- Date

(*) Delete as appropriate

 

pixel